Cancellation policy

At Veloraverse, we aim to provide a smooth shopping experience and customer satisfaction. This Cancellation Policy explains how order cancellations work on our platform.

1. Order Cancellation by Customer

 • You may request a cancellation within 24 hours of placing your order, provided the order has not yet been processed or shipped.

 • Once an order has been dispatched, it cannot be cancelled. In that case, you may proceed with a return or refund request (if applicable).

To request a cancellation, please contact our support team at [your email/contact form link] with your order number.

2. Order Cancellation by Veloraverse

We reserve the right to cancel an order under the following circumstances:

 • Product is unavailable or out of stock

 • Issues with payment authorization

 • Suspicion of fraudulent activity

 • Errors in pricing or product information

If Veloraverse cancels your order, you will receive a full refund.

3. Refunds for Cancelled Orders

 • Approved cancellations will be refunded to your original method of payment.

 • Refund processing typically takes 5–10 business days, depending on your payment provider.

4. Digital Products / Non-Cancelable Items

(If applicable)

Certain items may not be eligible for cancellation, including:

 • Digital downloads

 • Personalized or custom-made products

 • Items marked as final sale

5. How to Request a Cancellation

Please provide:

 • Full name

 • Order number

 • Email used at checkout

 • Reason for cancellation (optional)